If you are in India and you want to know how to land a BPO job then this
article will explain you
what are the things BPO companies
look for when it
comes to hiring
you.
First of all, this is not an exhaustive list you can find many resources on
the Internet about
job search techniques and
commonly asked interview
questions this is
more about landing BPO jobs in other words, this article
focuses mainly on the characteristics of BPO industry there are two types
of jobs that are being offered by BPO One is the - voice process and the
other one is non-voice process.
If you have good communication skills then you can go for voice process
otherwise you can go
for documentation processing jobs. which are known as
non voice process.
If you haven't already done so, please upload your resume to top online job
directories like
Naukri.com, monster.com and timesJobs.com and make sure you
update your resume
with the latest qualifications
this will ensure that the
employers find you
when they are looking for
candidates.
Another thing you can do is
find out the major consultancies
that are hiring
for BPO and get in
touch with them to check for current openings
Jobs in BPO industry
revolve around customer service
so you need to make
sure you have the
right attitude for the service industry.
Pay scales in BPO
industries range from Rs 8000 - 25000 p.m.
Technical support jobs
offer more salary to get into a
technical support job
you should have a
basic understanding about computers and networking. If
you are not sure about that
then you can go for customer
service jobs.
Most companies will
give u training before you start your
work in case of
Technical Support the
training period can be between 30 to 60
days in case
of customer service jobs
its 15 to 30 days however it
depends on the company
policy.
Before you go for the interview, research the company visit the company's
website and make sure
you know what type of business they are involved in
as it will l help you
to customize your answers during
the interview.
Be familiar with
common interview questions like
'Tell me about yourself?',
'What are your strengths and weakness?', 'What was the most
memorable day in
your life?' so on and so forth.
Use Google Maps to
find the location of the company in case you are not
communicated about that
you can easily find the shortest
route and the best
mode of transport to
reach the company.
Start early to avoid last minute tension.
Make sure your
carrying the appropriate stationary with
you things like
Stapplers, Pen, Glue,resume, interview call letter copy, etc
and always carry
a PAN card or driving license with you as you may have to go
inside a tech park
to reach the company.
While most companies
have their own unique recruitment
process usually it
starts with a personal
round where you'll be asked to go over your resume
and discuss about
your career goals this will be
followed by group
discussion in case of
voice process where you will be
asked to discuss with
other interviewees about
common topic it could also be
a extempore speech
where you will be asked to speak for 2 minutes
about a topic so make sure
you are prepared for that
the third and final round will be
the operations
round where you'll be
meeting operations manager for the business division
Here, you will be judged
on how well your skill sets will match the job
profile once you are
through the HR person will discuss
about your salary
if you are not sure about
how much to ask you can tell
them that they can
pay you as per
industry standards.
If you are not comfortable
speaking in an American or British accent you can
speak in neutral accent. In fact, most companies prefer candidates speaking
in neutral accent
because neutral accent can be
later trained for American
or Brit easily. At present,
recruitments are even done
for Australian
process it is better that
you have a cultural understanding
of the customers
to whom you are going
to speak in future for this you can watch
television
shows and movies of the country so that you'll have something to talk
about other than
business.
Most BPO companies will have
rotational shifts sometimes the shifts
may even start from 2 a.m. in the
morning it depends on the country they
are servicing but there are some
companies which do
offer UK shifts.
Usually, UK
shift will start from 12 noon and will endend around 11 p.m. If you are familiar with computers and
networking then you can opt for a
technical support job where you'll be
troubleshooting customers'
computers remotely this type of job offers lot of scope for improvement and career progress you can even do technical certifications like CCNA
CCNP for more opportunity.
