Are You Looking for BPO jobs in India?

If you are in India and you want to know  how to land a BPO job  then this

article will explain you  what are the things  BPO companies look for  when it

comes to  hiring you.

First of all, this is not an exhaustive list  you can find many resources  on

the Internet  about job search  techniques  and  commonly asked interview

questions  this is more about  landing BPO jobs  in other words,  this article

focuses  mainly on the  characteristics  of BPO industry there are two types

of jobs that are being offered by BPO  One is the - voice process  and the

other one is non-voice process.

If you have good communication skills  then you can go for voice process 

otherwise  you can go for documentation processing  jobs.  which are known as

non voice process.

If you haven't already done so,  please upload your resume  to top online job

directories  like Naukri.com, monster.com and timesJobs.com and make sure  you

update your resume  with the latest qualifications  this will ensure  that the

employers find you  when they are looking for  candidates.

Another thing you can do is  find out the major consultancies  that are hiring

for BPO  and get in touch with them to check for current openings

Jobs in BPO industry  revolve around customer service  so you need to make

sure  you have the right attitude  for the service industry. Pay scales in BPO

industries  range from Rs 8000 - 25000 p.m. 

Technical support jobs  offer more salary  to get into a technical support job

 you should have a basic  understanding about  computers and networking.  If

you are not sure about that  then you can go for  customer service jobs.

Most companies  will give u training  before you start your work  in case of

Technical Support  the training period can be between  30 to 60 days  in case

of customer service jobs  its 15 to 30 days  however it depends on the company

policy.

Before you go for the interview,  research the company  visit the company's

website  and make sure you know  what type of business  they are involved in 

as it will l help you  to customize your answers  during the interview.

Be familiar with  common interview questions  like 'Tell me about yourself?',

'What are your strengths and weakness?', 'What was the most memorable day in

your life?' so on and so forth.

Use Google Maps  to find the location  of the company  in case you are not

communicated about that  you can easily find the  shortest route  and the best

mode of transport  to reach the company.

Start early to avoid last minute tension.

Make sure  your carrying the appropriate stationary  with you  things like

Stapplers, Pen, Glue,resume, interview call letter copy, etc and always carry

a PAN card or driving license with you as you may have to go inside a tech park

to reach the company.

While most companies  have their own unique  recruitment process  usually it

starts with  a personal round  where you'll be asked  to go over your resume 

and discuss about  your career goals  this will be followed by  group

discussion  in case of voice process  where you will be asked  to discuss with

other interviewees about  common topic  it could also be a  extempore speech 

where you will be asked to speak for  2 minutes  about a topic  so make sure 

you are prepared for that  the third and final round  will be the operations

round  where you'll be meeting  operations manager  for the business division

Here, you will be judged  on how well  your skill sets  will match the job

profile  once you are through the HR person  will discuss about  your salary 

if you are not sure about  how much to ask  you can tell them  that they can

pay you  as per industry standards.

If you are not comfortable  speaking in an American or British accent  you can

speak in neutral accent. In fact, most companies prefer  candidates speaking

in neutral accent  because neutral accent  can be later trained for American

or Brit easily. At present,  recruitments  are even done for  Australian

process it is better that  you have a cultural understanding  of the customers

 to whom you are going to speak in future  for this  you can watch  television

shows  and movies  of the country  so that you'll have  something to talk

about  other than business. 

Most BPO companies  will have rotational shifts sometimes  the shifts may even start from  2 a.m. in the morning  it depends on the country  they are servicing  but there are some companies  which do

offer UK shifts.

Usually,  UK shift  will start from 12 noon  and will endend around 11 p.m. If you are familiar with computers and networking  then you can opt for a technical support job  where you'll be troubleshooting  customers' computers  remotely  this type of job  offers lot of scope  for improvement  and career progress  you can even do  technical certifications  like CCNA  CCNP  for more opportunity.